Privacy policy

Last updated: 22 June 2026 · Effective date: 22 June 2026 · TeleThukha (telethukha.com)

TeleThukha (“we”, “the app”) helps people in Myanmar access offline health guidance, optional online assistant features, and community discussion. This policy explains what data the Android app and website collect, where it is stored, and your choices.

Summary (Burmese)

TeleThukha ၏ symptom checker နှင့် CHW IMCI tool များသည် အကောင့်မလို၊ internet မလိုဘဲ အလုပ်လုပ်ပါသည်။ Online AI assistant၊ forum၊ doctor brief၊ medical explain ကဲ့သို့ ရွေးချယ်မှု features များကို သုံးပါက စာသား (နှင့် ရွေးချယ်ပါက ဓာတ်ပုံ) က telethukha.com Worker proxy မှတဆင့် Anthropic (Claude) သို့ ပို့နိုင်ပါသည် — ရောဂါရှာခြင်း မဟုတ်ပါ။ Assistant chat history ကို 30 ရက် device ပေါ်တွင် သိမ်းပါသည်။ Forum တွင် email hash quota သုံးပါသည်။ Profile မှ chat history ဖျက်နိုင်ပါသည်။ App တိုးတက်ရန် anonymous usage data (random install ID နှင့် feature names) ကောက်ခံသော်လည်း ကိုယ်ရေးကိုယ်တာ အချက်အလက် မပါဝင်ပါ — Settings မှ ပိတ်နိုင်သည်။

1. Who this applies to

This policy covers the TeleThukha Android app, telethukha.com, and related online services operated under the TeleThukha name.

2. Offline core — no account, no network required

The patient symptom checker, bundled health articles, first-aid guides, health metrics, and Community Health Worker (CHW) IMCI tool work fully offline after install. They do not require creating an account, signing in, or an internet connection.

On your device we may store:

• Symptom assessment inputs and results (patient mode)
• Optional local account profile (guest or signed-in — account is optional)
• Health tools data: medication reminders, health metrics, maternal/child visit dates, saved translations and clinical briefs
• CHW mode: encrypted referral logs protected by a PIN you set (SQLCipher)
• Bundled health articles and guides (not personal data)

This local data stays on your phone unless you use an online feature below or back up your device through your OS.

3. Online assistant and connected services (opt-in, requires consent)

If you enable the Online Assistant or other connected features, we process data only after you consent in the app:

• Chat messages you send to the assistant
• Structured assessment data the app attaches when you ask for a doctor brief or similar summaries
• Documents or text you submit for medical translation or explanation

Text is sent over HTTPS to our Worker proxy at telethukha.com, which forwards it to Anthropic (Claude) to generate conversational responses and plain-language summaries. This is not a diagnosis or prescription. Production app builds do not embed third-party API keys; the proxy holds keys server-side.

Assistant chat history is kept on your device for up to 30 days unless you delete it sooner in Profile → Online assistant. Revoking consent clears local assistant history.

4. Photo uploads (prescriptions and clinic documents)

When you choose to photograph a prescription, lab result, or clinic note for medical explain or assistant features, the image is sent to telethukha.com and processed by Anthropic (Claude) vision to produce a plain-language Burmese explanation. Images are not used for advertising. You must accept a separate in-app consent before this feature is enabled. Do not upload photos containing another person’s health information without permission.

5. Community forum

If you post on the TeleThukha forum (website or app), your display name, post content, category, and timestamps are stored on our servers (Cloudflare Workers KV) so others can read and reply. Anonymous posting uses a hashed email for rate limiting (quota) — we do not display your email publicly. Do not post information you are not comfortable sharing publicly.

6. Anonymous usage analytics

To understand how features are used and improve the app, TeleThukha collects anonymous usage data. Before any data is sent, the app shows a one-time in-app disclosure and asks you to acknowledge it.

What we collect:

• A random install ID — a UUID v4 generated on your device at install time. It is not linked to your forum account, your email address, your name, or any other personal identifier.
• Feature event names — e.g., session_start, feature_used: symptom_checker, consult_join. These record which features are opened, not what you typed or selected.
• App version, Android version (coarse), and install channel (Play Store / sideload).

On the telethukha.com website we use Cloudflare Web Analytics, a privacy-first, cookieless service: it records page views, referrers, and country-level location only. It does not use cookies, does not fingerprint your device, and does not collect your IP address or any personal information.

What we do not collect in these events:

• Any text you type — no symptom answers, no chat content, no search queries
• Your precise location or IP address
• Your forum account email or display name
• Any health decision you made

Events are queued on-device and sent in batches to telethukha.com/v1/events over HTTPS. Raw event logs are retained for up to 90 days; aggregated daily counts (totals only, no install ID) are kept longer to track long-term trends. You can opt out at any time in Settings → Account & legal → Share anonymous usage data. Opting out clears the on-device queue and stops all future sends.

6a. Crash and performance data

When configured, we use Firebase Crashlytics to collect anonymous crash logs (stack traces, device model, app version) to fix bugs. Crash reports do not include your symptom answers or chat content.

7. Notifications

If you enable medication or visit reminders, the app schedules local notifications on your device. We do not need a server for these reminders.

8. Location

If you use “nearby clinics” or similar features, the app requests location only when you open that feature to sort bundled and online clinic/lab results. Location is used for that request and is not sold to advertisers.

9. How we use information

• Provide symptom guidance, health tools, and optional online features you request
• Moderate forum content for safety
• Improve reliability and fix crashes
• Comply with law where required

We do not sell your personal health information.

10. Security

CHW referral data is encrypted on-device with SQLCipher. Online traffic uses HTTPS (TLS). We do not ship LLM API keys in production app builds.

11. Your choices

• Use the app fully offline without signing in (limited history sync)
• Decline or revoke Online Assistant consent in Profile
• Delete assistant chat history in settings
• Opt out of anonymous usage analytics — Settings → Account & legal → Share anonymous usage data. Opting out clears the on-device queue immediately and stops all future telemetry sends.
• Uninstall the app to remove local data (except forum posts already published)

12. Children

TeleThukha includes maternal and child health content. Parents and caregivers should supervise use. We do not knowingly collect personal information from children under 13 without parental consent.

13. Changes

We may update this policy. The “Last updated” date at the top will change. Continued use after changes means you accept the updated policy.

14. Contact

Privacy questions: privacy@telethukha.com · General: hello@telethukha.com · Forum: telethukha.com/forum.

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